Política de envio
Order Production Time
- The production time for your order depends on several factors, including time of year, product inventory, and order size.
- Most orders are produced and shipped within 4 to 10 working days from the date of order submission.
- Please note that production times may vary depending on the specific product and demand.
Shipping Times
Once your order is shipped, the delivery timeline is as follows:
- United States: Estimated delivery within 7–15 business days.
- International Orders: Estimated delivery within 10–20 business days.
- Delays may occur during holidays or due to customs clearance in your country.
Tracking Your Order
- Once your order is shipped, you will receive an email with tracking details.
- You can use this information to track your package and stay updated on its delivery status.
Shipping Costs
- Shipping costs will vary depending on your location, order size, and chosen shipping method. Final shipping costs will be calculated at checkout.
Customs and Duties
- International orders may be subject to customs fees, duties, or taxes. These charges are the responsibility of the buyer and are not included in the shipping fees charged at checkout.
Changes to Your Order
- If you need to make any changes to your shipping address, please contact us immediately at hatauastore@gmail.com.
- Address changes may not be possible once your order has entered production or has been shipped.
Lost or Delayed Packages
- In the rare event that your package is lost or delayed, please contact us at info@hataua.com with your order number. We will work with InkPod Fulfillment and the shipping carrier to resolve the issue as quickly as possible.